Experience - Safeco Insurance
| Company Description: A Seattle based fortune 500 corporation specializing in property and casualty insurance. Safeco was later acquired by Liberty Mutual Group but remains a standalone brand. |
Role Details:
| Title | Organization | Dates of Service |
| Business Analyst | Safeco Sales & Distribution | 07-2004 to 09-2007 |
| Accountabilities & Accomplishments | ||
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· Marketed free & paid support/training programs to Safeco’s independent agent audience. · Executed web redesign project driving 400+% increase in program usage. · Managed several usability lab studies resulting in groundbreaking product improvements. · Developed web metrics correlating online user behavior, demographics, call center usage, and sales performance. |
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| Portfolio Examples | ||
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Customer Usability Study (coming soon): Description Goes Here. Description Goes Here. Description Goes Here. ·
Quote & Issue Tool Mailing (coming soon): Description Goes Here. Description Goes Here. Description Goes Here. ·
Agent Training Marketing (coming soon): Description Goes Here. Description Goes Here. Description Goes Here. |
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